Insight

Doing Business With An Emergent India – 3

by Arvind Mishra Arvind Mishra No Comments

Leadership in an Indian Context

We had a  look at the Indian economic landscape and delved into globalization and cultural contexts. We now explore where leadership stands in an Indian context.

In a Harvard Business Review article business psychologists Thomas Chamorro Premuzic, CEO Hogan Assessments & Michael Sanger state that

The full recipe for successful leadership requires culture-specific condiments. The main reason for this is that cultures differ in their implicit theories of leadership

With respect to decision making, the synchronized leader and the opportunistic leader typify two ends of a spectrum. Indian managers largely display an opportunistic leadership style showing initiative and flexibility & thriving in ambiguity. Highly individualistic and opportunistic they are also ambitious risk takers.

Germany, Denmark, Norway, UK & Asian countries with British influence namely India, Singapore, Malaysia, Hong-Kong show a strong leaning towards the opportunistic style of leadership. Compared to global norms Indians score higher on Ambition, Learning ability and Inquisitiveness & lower on Adjustment, Interpersonal Sensitivity & Sociability. As a nation, we are more cerebral and less social. This however might be truer for the urban conglomerates and not so much for the smaller businesses and informal set ups which still largely thrive on social relationships and form a sizable chunk of the informal sector.

Challenges to Business Leadership – Change & Stability

Businesses face the challenge of scalability, estimating the time to scale and the value proposition they drive through the transition. It also tests their ability to keep abreast of the pace at which technologies are changing. India is not immune and the leadership. here constantly gets a gamut of complexities thrown in their path.

In India, the focus on growth has been so predominant that scant attention has been paid to developing the next generation of executives. A study conducted of over 500 Indian companies in 2012 forecast that by 2017 close to 20% of the top leadership positions in India would not find a suitable fit or would be taken up by executives not qualified for the position.

 

In a study conducted in 2017 by the Centre for Creative leadership, of 773 practicing managers from 7 different countries ( nearly 100 were from India) which represented diverse industries (communication, utilities, education, finance, insurance, banking, government, health, human services, manufacturing, retail trade, wholesale transportation) there were some clear challenges that were common to most.

 

 

 

Developing managerial effectiveness ranked as the topmost concern for China, India & the US

 

Developing employees features amongst the top 5 for 6 out of the total 7 countries.

 

Developmental initiatives are more effective if they are in line with the challenges leaders face’ and they also point to the importance of keeping cultural contexts in mind while developing these programmes.

Source: www.ccl.org ( Centre for Creative Leadership)

Apart from cultural trends, leadership needs to  take cognizance of the managerial practices in the given environment. A quick look at some of them.

Managerial Practices

 

Most of the defining social and cultural contexts find expression in Managerial Practices in India. It could partly be an extended colonial hangover or strongly entrenched patriarchal sensibilities but most of the businesses follow a layered hierarchical structure which operates top down. 

We can increasingly see a transitionary phase as the old guard hands over the baton to younger business leaders bringing in a norm more consistent with the global structures. Family commitments continue to be important & personal relationships are deeply valued in business.

Indians are tough negotiators. Most of the business deals are tightly negotiated and value for money is paramount in driving business performance. The individualistic streak amongst Indians precludes the need to develop relationships at the beginning of negotiations which works in favor of business talks. Pre negotiation relationships are not characterized by elaborate dinners or after-hours drinking, as is often the case in Japan. However the fact that relationships are less important at the onset of negotiations does not imply that the time required to complete the negotiation will be shortened. In the operational phase, relationships assume importance as trust forms the cornerstone of all dealings. At this stage relationships are instrumental in aligning expectations of all concerned and also indicate that the foreign investor is sincere to the Indian partner.

Post negotiations, contractual obligations might not enjoy the same sanctity as in some of the western countries. Indian businesses have had to survive chaotic conditions in the past. Inadequate infrastructure, judicial delays, political instability and nationalistic sentiments makes an average Indian businessman lean towards open ended commitments.

A look at some of the emerging trends will help adopt a more flexible approach towards these sensibilities. In the last part of this series we take a whistlestop tour of some of the Emerging Trends that are shaping the business environment in India.

Doing Business in an Emergent India – 4

by Arvind Mishra Arvind Mishra No Comments

Trends Shaping India’s Business Environment

Hope Quick look at Economics, Globalization & Cultural Context, Leadership in an Indian Context  gave you a flavour of what it means to do business in an emergent India. In the last part of the series Doing business in an emergent India we wrap up with a look at some of the emerging trends.

India is well on its way to becoming the most populous nation in the world by 2050. It can be a debilitating factor or a huge opportunity based on how our economic and technological growth shapes up. An aggressive North and a progressive South are shaping the country’s economy and wealth.

There has been a steady growth in focus on Automation and Technology as global businesses slowly withdraw the outsourcing trend which was dominant in the past decade. These are in all likelihood going to be the strongest growth areas in India.

 

On an Entrepreneurial front, Bangalore has emerged as one of the largest entrepreneurial hub outside of silicon valley. Touted as the World’s 2nd fastest growing startup ecosystem, it not only boasts of the youngest entrepreneurs with an average age of 28.5 compared to silicon valley’s 36.5 but is also one of the only 2 Asian cities that feature in the Top 20

Source: Huffington post: 2015

From a Business perspective, the strongest work ethics can be seen in family businesses which is also the fastest growing sector in India. 15 of the top 20 business groups in 2016 are family owned.

They generated a revenue worth Rs 18lakh crore in FY2016 accountingfor 84% of the combined assets of the top 20.

Women in business

Though there is room for lot more representation, women are making rapid strides and taking on positions of eminence in diverse fields. The National Stock Exchange, Apollo Healthcare, Kotak Mahindra Bank, Biocon, IBM, Accenture, HCL Corp, Britannia, The State Bank of India, ICICI BANK, Lupin, LIC of India, VIP, Hindustan Unilever are some of the companies that have either a woman CEO or an MD at the helm. The glass ceiling does not seem to exist for these enterprising women.

Social
Indians respond with warmth, respect and courtesy and this reflects in global relationships as well. Family, religion, festivals, politics, cricket and Bollywood are at the core of its social life and they spill over into business as well. Most of the mega budget marketing is usually centered around these pillars. On a flip side, saying “No” outright affords deep challenge to an average Indian and this plays up to the detriment of a project timeline or a business. A “maybe” in India must be understood as a “No” most of the times.

A conversation on doing business in emergent India is incomplete without a reference to the rising force in the Indian working population, the Millennials. They would completely take charge of Indian business in the next 5-10 years and that definitely calls for a more nuanced understanding of them. At the last count India has a millennial.population of 700m, 65% of whom are below 35 and 50% below 25. The average age of an Indian by 2020 would be 29years. Highly entrepreneurial and confident, 65% of them favor jobs in Technology, Media or Telecommunications. With global aspirations, they are highly ambitious with little patience to get to the top.

In his book The Millennials: Exploring the World of the Largest Living Generation HR professional, Subramanian S. Kalpathi, puts up a case for the Millennials when he observes ,”It  is true that millennials can be obsessed with themselves. At the same time their social consciousness provides an opportunity to engage them in organisational pursuits. The key is to identify a higher purpose for the organisation with which the millennials can identify. For example, Teach for India’s vision of “Each One, Teach One” has had a huge buy in amongst the youths many of whom give lucrative careers abroad to be involved in this mission.’

In Imagining India, Nandan Nilekani forecast that Indians growing up in post-liberalization India would be free of the legacy of the past and forge new paths. That definitely seems to be holding good. With none of the colonial hangover, they are confident, sometimes to the point of arrogance and synced in to where growth is.

True, doing business in India is almost like doing business with over 30 countries. There are huge challenges but for those who dare, the opportunities are many times over. Appreciating India’s strength as a storehouse of talent and innovation and a sound understanding of its social, cultural & management practices would be crucial for developing a lasting and fulfilling business in India.

Doing Business in an Emergent India- 2

by Arvind Mishra Arvind Mishra No Comments

Globalization & Cultural Contexts

We had a glimpse of rapidly changing economic landscape across the globe with geographical boundaries no longer determining the scope of your business in Doing Business in an Emergent India, Quick look at Economics. In this part we look at cultural contexts and why it is important.

As businesses continue to expand in the wake of fast paced globalization, organizations have had to re calibrate their operational and leadership strategies. In his seminal work on cultural contexts, ‘When Cultures Collide’, Richard D Lewis had propounded what has become popular as the ‘Lewis model’.  While human temperaments cannot be strictly put into silos, the model provides a broad reference of the varied cultural contexts in a globalized environment.

Source: When cultures collide: Richard D Lewis

The model arranged in a triangle with its 3 vertices resting on 3 key personality types;

Linear Active like the Germans who plan, organize and schedule action chains doing one thing at a time.

Multi Active are loquacious & lively, often impulsive about how they approach people and situations ( Indians).  

Reactive cultures prioritize courtesy and respect and choose to listen than confront. The south east nations would form this category. He admits that anyone writing about cross-cultural differences “is treading a minefield of inaccurate assessments and surprising exceptions.” but generalizations often offer deep insights into some of the core beliefs and assumptions which manifest themselves in behavioral types.

Undoubtedly, whilst dealing with the current global environment, one often needs a more nuanced approach to workforce management. At In-depth, we are often required to work with people closely, at all levels of an organization. Assessments form a core part of most organizational interventions. Apart from a functional review on how the roles and responsibilities pan out in context of an organization’s objectives and goals, behavioral and cognitive assessments allow us to draw up a richer and more in depth evaluation of an  individual’s fit and their aspirations.

Behavioral perspective

We share with you a study, that is based on a population of over 250 managers drawn from 5 different multinational & Indian companies belonging to diverse industries largely employing Indian leaders. It would be interesting to see some of the key behavioral traits that surface across this sample.

The Predictive Index is a global psychometric tool which is calibrated to provide nuanced insights into these aspects. Based on survey responses the tool provides an understanding of workplace behaviours and how they are likely to manifest across 4 key parameters

A Dominance B Extraversion C Formality D Patience
The triangles form the midpoint of the range for each parameter. The percentages depicted represent the managerial population who either fall to the left of the midpoint or the right denoting a lesser or greater expression of the parameter respectively. For instance 22% of the managers exhibited dominance slightly above the midpoint. The averages for extraversion, patience and formality rested in the middle with an equal number of extroverts and thinkers. The blue dotted line summarizes the average position. Figure 1(b) depicts the pattern that depicts behavioral tendencies and serves as a framework on how to interact with Indian managers.

Behaviors, though an important indicator, cannot be viewed in isolation. We are a complex interplay of various other factors which shape our uniqueness and functional abilities. Leadership then, has to develop an almost intuitive  understanding of how these factors play up in each member of their team and how can they be channeled.

Stay tuned for the next part on ‘Leadership in an Indian Context’.

References:

When Cultures Collide : Richard D Lewis

www.predictiveindex.com

 

Doing Business in an Emergent India – 1

by Arvind Mishra Arvind Mishra No Comments

This 4 part series is an extract from ‘Leading with passion’ workshop – a leadership development programme conducted for finance professionals from BDO, Mauritius. Not intended to be a deep dive, the objective was to give seasoned professionals, insights into the Indian landscape from a people and cultural perspective.

Quick look at Economics

In the 90’s, liberalization had set the ball rolling on economic reforms after a long hiatus.  In the new millennium as knowledge based economies see an upsurge, India with its burgeoning middle class with high disposable incomes is now entering a phase of demographic dividend, where millennials would constitute majority of the workforce. Technology would definitely dominate and so would start-ups. Despite a growing number of start-ups packing up in the first few years, India has emerged as the second largest start-up base and Nasscom has forecast this number to reach 10,500 by 2020.

The startup landscape in the country is becoming the epitome of innovation, with companies bringing out solutions that are aimed at solving locally relevant issues. Nasscom believes that the contribution by startups have been growing at a rapid rate and the landscape has a huge potential in terms of business stability, revenue growth and further innovation.

Nasscom Chairman, C P Gurnani

Are there rules to follow or break ? Trends to ride on or keep away? This 3 part series takes you on quick tour of what it means to do business in an emergent India that is on the upsurge.  

First, a quick look at India’s economic bulwark. Having maintained a consistent GDP growth rate averaging 7% since the last two decades, India is one of the fastest growing major economies along with China. This year India surpassed the GDP of its colonizer much ahead of the projected 2020 coming in 5th behind US, China, Japan & Germany. That being said, we are still miles away from an equally attractive per capita income and in terms of quality of life of the citizens per capita income is a better predictor than the GDP.


source: tradingeconomics.com

That being said, we are still miles away from an equally attractive per capita income and in terms of quality of life of the citizens per capita income is a better predictor than the GDP.

Like all knowledge based economies, services sector in India accounts for roughly half the GDP. Make in India and Skill India are some concerted steps in the right direction to fill the gap. In light of the protectionist regimes sprouting up across the globe, manufacturing, would be a key growth engine for an emerging India. The Government’s targeting an  increase in  manufacturing output to 25 % of Gross Domestic Product (GDP) by 2025, from the current 16 %. 

The story of growth would be incomplete without a mention of India’s FDI policy. The increase in the upper limit on Foreign Direct Investment from 26% to 49% in insurance and 25 other sectors has boosted the sector quite significantly.

Investments have been pouring in from global giants like Siemens, Boeing, GE and most recently Apple, Coca-Cola, Panasonic, Airbus, Huawei who either independently or through bilateral programmes are setting up manufacturing plants.

Data source: www.rbi.org

Even as General Motors threw in the towel in India, they would continue assembling and focus on its technology centre in Bangalore. No surprises then that Foreign Direct Investment (FDI) inflows in India’s manufacturing sector grew by 82 per cent to US$ 16.13 billion during April-November 2016.

How does the changing economic climate impact people management. As the world shrinks rapidly, what are some of the key challenges that leaders face. Let’s explore that in some more detail in the next part of this series, Globalization & Cultural Contexts

 

 

Source: weforum.org